Troy (pictured) has played a pivotal role in driving integration of services in housing management and will spearhead the transformation of housing operations.
Paul Hackett, Southern Housing CEO commented: "I'm delighted Troy will join Southern Housing's Executive Team as we conclude post-merger integration and drive hard for improvements across all resident facing services.
The panel were impressed by Troy's commitment to engaging with residents and colleagues to deliver services we can be truly proud of."
Troy Francis said: "I'm energised and excited by the opportunity to lead Southern Housing's operational teams to transform the way we work, rolling-out a place-based service model that will strengthen local accountability and drive-up resident satisfaction."
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