Your winter weather guidance

Keeping your paths safe

Our Estate Teams will be out gritting and clearing snow at our sheltered and independent living schemes throughout winter.

We'll also top up grit bins whenever we can, depending on what supplies are available.

If you're using grit from the bins we provide, here's how to use it safely and effectively around your home:

The best approach is to tackle fresh snow early as it's much easier to shift than compacted ice that's been walked on
Grab a shovel and clear the new snow first, then spread the grit sparingly on paths, steps, and pavements
Start by making a pathway down the middle so you have a safe surface to walk on
Once you've cleared an area, sprinkle some salt to stop ice forming again, table salt or dishwasher salt works well, though keep it away from plants and grass as it can damage them
Avoid using hot water, as this can create dangerous black ice
Also, don't wash grit down drains as it can cause blockages.
Finally, dress warmly and wear sturdy footwear with good grip. Regular shoes might not be enough in icy conditions.

We're here to help you maintain a comfortable home, so please don't hesitate to get in touch if you’ve any questions.

Contact us

Keeping warm this winter

A quick boiler check

To keep your boiler running safely and efficiently, make sure your stored hot water is set to 65°C, this prevents harmful bacteria like legionella from developing.
If you have a combi boiler (you'll know because there's no hot water cylinder and you'll see a white plastic pipe underneath), consider turning down your heating flow temperature to save energy. Simply look for a dial or buttons with a radiator icon on the front of your boiler (it's sometimes hidden behind a small flap).
While you're there, you might also want to switch off the hot water pre-heat function. Many boilers fire up every few hours, day and night, to keep hot water ready, but most homes don't need this and turning it off can reduce your energy bills.

For more information, check out our video below.

Service Man Adjusting House Heating System

Dealing with damp and mould

You should contact us straight away if you notice any signs of damp or mould. We encourage you to send us photographs as well to help us identify the issue. Our advisors can now send you a link to record a video that will help you highlight where the damp and mould may be. We’re responsible for addressing most building defects, and this is set out in your tenancy agreement. We will advise you on the appropriate next steps based on your specific situation from the information you provide us.

Condensation happens when warm, moist air meets cooler surfaces in your home. Everyday activities like drying clothes indoors can release up to six pints of moisture into the air. While modern, well-insulated homes are great for energy efficiency, they can sometimes trap this moisture inside, leading to condensation on windows and walls.

There are simple steps you can take to reduce moisture and condensation in your home

Try using lids on pans while cooking to trap steam
Dry laundry outdoors or in a well-ventilated space rather than on radiators
If you use a tumble dryer, make sure it's properly vented to the outside
When cooking or bathing, turn on extractor fans and open windows to let moisture escape
Keep bathroom and kitchen doors closed to prevent steam spreading to other rooms and leave the extractor running for a few minutes after you've finished
Wiping away condensation as soon as you notice it can also help prevent build up
Keep trickle vents in your windows open, these small openings provide constant airflow without creating drafts
Make sure air bricks and wall vents aren't blocked and try to position furniture a few inches away from external walls to allow air to circulate
Avoid overfilling wardrobes and cupboards, as this can restrict airflow too
Keeping your home at a steady, comfortable temperature helps prevent cold surfaces where condensation can form
During very cold weather, it's better to keep your heating on at a lower setting rather than letting your home get cold
If possible, heat all rooms, even those you don't use as often, and keep radiators clear of obstructions.