Residents shaping services

We actively involve residents in a wide range of projects and activities to improve services at both local and national levels.

This includes participation in scrutiny panels, where residents help review and challenge services to ensure they meet community needs. We also support local involvement initiatives, empowering residents to shape the services that matter most to them.

A key part of our approach is co-creation—bringing together staff, residents, and stakeholders as equal partners to design and deliver brilliant services.

Explore some of our most recent local, scrutiny, and co-creation projects below.