Our Resident Communication Group is helping us to improve our written communication with residents - from letters to emails, webpages, booklets, strategies and our magazine.
- Flexible Participation: Dip in and out as your schedule allows. Contribute when you can, from the comfort of your home
- Make an Impact: Help us provide excellent service by sharing your feedback and suggestions
- Dedicated Support: Work with our Resident Governance and Scrutiny Officer, who collaborates closely with our Communication team and other departments.
- Convenient Communication: Participate via email and a survey platform at times that suit you
- Inclusive Options: For non-digital residents, we offer alternative methods to ensure everyone can contribute. We'll discuss your needs to make sure you can participate comfortably.
- Complaint Template Letters: Improved and enhanced 12 different templates to address various types of complaints effectively
- Local Link Introduction Email: A welcoming email to introduce new residents to local resources and services
- Your Rights Webpage: An informative webpage detailing residents' rights and responsibilities
- Standard Letters: We've developed 35 standard letters for various services, including gas servicing, home condition surveys, repairs, damp and mould issues, major works, retrofit projects, fire safety, and electrical testing
- Shine Magazine: A community magazine that highlights local news, events, and resident stories
- Rent Booklet: A comprehensive guide to understanding rent payments and policies
- Communication and Public Affairs Strategy: A strategic plan to enhance our communication efforts and public relations
- Putting It Right Complaints Leaflet: A leaflet that outlines the process for addressing and resolving complaints.
- Prioritising Information: Important information in letters is now placed at the beginning
- Removing Judgmental Language: We've eliminated judgmental language from our letters
- Simplifying Content: Dense information has been made simpler and clearer
- Inclusive Support: We continue to include support information for translations, visual, or audio translation
- Personalised Letters: Letters now address residents by name instead of "Dear resident."
- Consistent Signatures: We use a corporate signature block on all letters
- Relevant Web Content: Webpages clearly indicate what is relevant to different tenures
- Non-Digital Options: We provide non-digital options for communications
- Eye-Catching Photos: We've included more eye-catching photographs in our materials
- Resident Engagement: We encourage residents to provide feedback, write articles, or get involved in Shine magazine.
Join the group
Register your interest with us and a member of the team will contact you with more information.
Register your interest