Improving communications

We know clear, customer friendly communications are a central part of delivering a great service to our residents.

We’re continually working to improve the communications we share, ensuring they’re timely, consistent and respectful. We want you to receive excellent communications in the way you prefer, about the things you want to know about.

We’ve introduced a range of ways to ensure our communications always meet your needs:

All colleagues have access to online communication and customer friendly writing style guides, this supports us to deliver great communications
All colleagues attend Southern Service customer service training that emphasises the importance of clear, timely communications and regular updates for residents
We’ve recruited more than 40 residents to our online Communications Group. This group work with our Communications Team to review and improve our corporate communications. If you’d like to know more about what the group do and how you can get involved, go to: Join our Resident Communication Group
We’ve introduced a dedicated letter review project, where we look carefully at our organisational template letters to ensure they’re as clear, professional and easy to read as possible. Our Communications Group reviews all these letters to give the resident ‘Stamp of Approval’. So far, we’ve looked at more than 50 template letters on subjects including gas and electrical checks, fire safety, complaints, antisocial behaviour, tenancy changes and more. Clear communications - our letters project
We’ve worked with our Resident Scrutiny Panel to carry out a major review of the Southern Housing website. Following a detailed project, we’ve no completed all their recommendations. You can find out more about this here: Resident Scrutiny Panel findings: Website review
We’ve introduced Communications Preference options for all residents that can be updated via Online Account. You can also tell us your preferences when you call us. See more details below.

Tell us your preferences

Please let us know your communication preferences to ensure you’re receiving all the latest news from us.

Make sure you’re not missing out on any messages by logging into your online account and opting in to the emails and texts that you’d like to receive.

Topics include: