We’ve restructured our frontline housing teams to give you more localised support. We use a ‘patchless’ housing service model. This means we’ve area-based housing teams instead of individual named Housing Officers. So, we have a team of Housing Officers on hand to support you when you make a request. This means your query gets resolved faster.
We also have specialist support available if your query needs extra attention. We have dedicated teams ready to help with income support, tenancy sustainment, anti-social behaviour (ASB), and more.
To support our housing teams, each area has a Local Link, working closely with their team to provide more responsive, localised support. The Local Links also work behind the scenes to tackle key issues in your community.
If you’d like to know who your Local Link Lead is? You can find this when you log into Online Account.
The Local Links focus on local challenges and issues, ensuring better coordination and improved services for all residents.
This is a journey, and we’ll continue to keep you informed as we make further improvements. Most importantly, you’re at the heart of shaping these changes. Your feedback is vital, and we’ll continue working with you to develop services that meet your needs.
Thank you for your patience as we go through these changes.
Other service improvements
Read more about the specific improvements we’re making to other areas of our service:
