Improving our resident services

Our Financial Support team are here to help residents who may be struggling financially. We know that financial strain is common amongst residents, with 44% feeling worse off than they were 12 months ago (Life in Focus report).

Our team work to help by accessing and challenging welfare benefits on behalf of residents. The team also support by identifying and accessing external grants that could improve a resident’s financial situation.

Up to the end of February 2026, we received 3,814 referrals, engaged with 3,008 residents and generated an income in excess of £8m, either directly or into residents’ pockets.

We also work closely with teams across our organisation and with our trusted external partners to support residents every step of the way. Our aim is to empower, reduce financial stress, and help build long term financial confidence.

You said, we did

We offer free advice on steps you can take in your home to help save money on your bills, including finding the right energy provider.

Making your home more energy efficient is a top priority for us and over 77% of homes now meet EPC rating Band C. A more energy efficient home can save you money and is also better for the environment.

Find out more on how you can improve your energy efficiency.

Energy-saving advice

Our Financial Support team offer pension support to you and can refer you for more specialist support helping you to get up to speed on your pension.

If you are in receipt of housing costs when your Universal Credit ends you will need to make a claim for Housing Benefit.

You can find out more and check your eligibility on the GOV.UK website.

Go to the Gov.uk website

Our team is always researching the latest scam and loan shark activity, so we can provide you with accurate, up to date advice to help keep you safe.

With 71% of people now having less disposable income compared to an average month before the cost-of-living crisis, scammers and loan sharks are out there looking to make it even harder.

Read out guidance here

Our teams can help you access your local food bank, and we can connect you with other local support services, including those provided by the Trussell Trust.

Read more information about the Financial support we have available.

Read more about financial support available