Online
Use your Online Account to manage your tenancy, pay rent, report repairs, request services and contact us 24 hours a day, 7 days a week.
To register or log into your online account, click the button below
By phone
Speak to one of our customer service advisors by calling us on the relevant number below. We're available Monday to Friday, 9am to 5pm (excluding bank holidays), with an emergency out-of-hours service available at all other times.
Residents: 0300 303 1066
Homeowners: 0300 555 2171
By email
Complaints and feedback
If something isn't right, please let us know. You can raise a service request or make a complaint online. For more information, click the button below:
We take all complaints seriously and will work with you to resolve any issues as quickly as possible.
Housing Ombudsman Service
If you're unhappy with how we've handled your complaint, or you'd like independent advice, you can contact the Housing Ombudsman Service.
Phone: 0300 111 3000
Post: Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET
Website: www.housing-ombudsman.org.uk
Your rights as a resident
We want all residents to feel informed, empowered and confident about the services we provide.
Knowing your rights can help you understand what you can expect from us, how we make decisions and the standards we're committed to delivering.
Whether you're looking for information about your home, repairs, complaints or getting involved in shaping our services, you'll find useful guidance on our website.
Click the link below to find out more about your rights.
Information in alternative formats
We're committed to making our information accessible to everyone. If you need information in an alternative format, such as large print, audio, Braille or translation, please contact us and we'll do our best to help.
You can also use ReachDeck, our accessibility and translation tool, available on our website. ReachDeck can read content aloud, translate text into multiple languages and provide a range of accessibility features to support your needs. Check out the link below for more information.