how to get in touch over the festive break
Our colleagues are available to answer your calls during the following times.
- Wednesday 24 December – 9am – 3pm
- Thursday 25 December & Friday 26 December - closed EMERGENCY CALLS ONLY
- Monday 29 December - 9am – 5pm
- Tuesday 30 December – 9am – 5pm
- Wednesday 31 December – 9am – 3pm
- Thursday 1 January 2026 - closed EMERGENCY CALLS ONLY
Normal hours resume from Friday 2 January 2026
Emergency repairs
If you have an emergency outside of these times, such as a heating or boiler breakdown, an uncontainable water leak, complete electrical failure, or lift breakdown, please call us on 0300 303 1066.
Gas leaks should be reported to the National Gas Emergency Service on 0800 111 999.