Would you like further support?
We want everyone to feel comfortable accessing our services, no matter how you prefer to communicate. Here's how we can help:
- Using British Sign Language? Connect with us through our free BSL video interpreting service. Find out more.
- More comfortable speaking in another language? We're happy to arrange to talk to you using your preferred language via the phone. Just let us know when your language when you contact us.
Everyone's needs are unique. Tell us how we can adjust our services to better support you— we offer many formats and options to ensure you get the best possible experience - alternative formats available.
Online
Something new is coming
We’re in the process of getting everything set up for the launch of our brand-new Online Account service on Monday 2 June. As part of this work, our online service MyAccount is no longer available.
If you’re an existing user of MyAccount you’ll receive an email by Monday 2 June with details of how you can log in to the new service.
Until then, if you’ve any questions, we’re happy to help – please email hello@southernhousing.org.uk for support.
TELEPHONE
We’re available from 9am to 5pm Monday to Friday on 0800 121 60 60. An emergency service operates outside these hours.
We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time.
If you call us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use discriminatory language. We’ll end calls if such language is used.
POST
If you’d like to write to us, you can send a letter to the following address:
Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
ME9 8GU.
