Why have we launched the strategy?
We believe building safety is a shared responsibility, and our residents' voices are crucial to this. Our Resident Engagement Strategy sets out how we work with our residents in higher-risk buildings (HRB) to involve them in decision making, listen to and act on their concerns, and share safety information.
We’re committed to building strong, open relationships with residents, so they feel informed, confident and able to speak up. We want everyone to feel safe in their home and supported while they live with us.
The strategy was shaped with residents, colleagues and board members working together.
It gives residents a stronger voice in building safety, using their lived experience to guide our decisions and helping us keep improving the way we do things.
What you’ll find inside:
- Our commitment to communicating with residents in an accessible format
- How and when we’ll engage residents on building safety decisions
- How we’ll seek feedback on the strategy
- What building safety information we will and won't share with residents
- Residents’ responsibilities in building safety
- How to make a building safety complaint.
Engagement plans
All of our HRB have their own dedicated engagement plan, which sets out key responsibilities and how we’ll engage and consult with residents throughout their tenancy. Simply put, our strategy sets our vision, and our engagement plans explain how we’ll achieve it.
To find the engagement plan for your building, see the list below.
Find your engagement plan
- Argo House, 180 Ilderton Rd, London, SE15 1TX (Penarth Street)
- Ashley Court, 26 Bolinder Way, London, E3 3UA
- Benson Court, Hartington Road, London, SW8 2EX
- Bentham House, 1-165 Station Way, SE18 6FJ
- Berger Court, 15 Bolinder Way, London, E3 3UJ
- Bredinghurst, Overhill Road, East Dulwich, London, SE22 0PN
- Brockweir, 7 Cyprus Street, Bethnal Green, London, E2 0PE
- 11 Cleevedale Place, London, SW4 9FJ
- Copeland Court, 3 Knights Road, Silvertown, London, E16 2TZ
- David Clifford Court, 1-49 Foxley Lane, Purley, CR8 3YH
- Deering House 1-55, 26 Ottley Drive, London, SE3 9FF
- Epping Close Flats 1-71 (odds),Millwall, London, E14 9WG
- Fairway Court, 15 Culvert Drive, London, E3 3UF
- 1-48 George Downing Est, Cazenove Road, Stoke Newington, London, N16 6BE
- 88 - 135 George Downing Est, Cazenove Road, Stoke Newington, London, N16 6BH
- Goodwin House, 11 Bowen Drive, Charlton, SE7 7GF
- Grattan Court, 2 Anderson Square, London, E3 3XL
- Greenacre Court, Samuel Lewis Trust Estate, 115 Dalston Lane, Hackney, London, E8 1NU
- Gunnel Court, 25 Bolinder Way, London, E3 3UL
- Halton Court 1-170, Cranfield Walk, London, SE3 9EX
- Hargreaves Court, 4 Nicholson Square, London, E3 3UB
- Hawker Court, 5 Bolinder Way, London, E3 3UH
- Kemp Court, Allen Edwards Drive, London, SW8 2BJ
- Ladlands, Overhill Road, East Dulwich, London, SE22 0PU
- Lea Bon Court, 12 Plaistow Grove, Stratford, London, E15 3EP
- 6 Leaden Hill, London, CR5 2BY
- 8 Leaden Hill, London, CR5 2BZ
- Longley Court, Allen Edwards Drive, London, SW8 2PA
- Malmesbury, 3 Cyprus Street, Bethnal Green, London, E2 0PD
- Metcalfe Court, 1 Anderson Square, London, E3 3XJ
- Nevill Court, flats 1-52, Edith Terrace, Chelsea, London, SW10 0TL
- 140 New Kent Road, London, SE1 6TU
- Park House, 227 Earls Court Road, London, SW5 9BL
- 1-33 Pelican House, 92 Peckham Road, London, SE15 5PY
- 34 - 61 & 79 - 80 Pelican House, 92 Peckham Road, London, SE15 5PY
- 62 - 78 Pelican House, 92 Peckham Road, London, SE15 5PY
- 13 Queens Gate Terrace, London, SW7 5PR
- 29 Redcliffe Square, West Brompton, London, SW10 9HF
- 45 Redcliffe Square, London, SW10 9HF
- 14-16 Sedgwick Street, London, E9 6AE
- Sherwood Gardens, Flats 2-72 (even), Millwall, London, E14 9WW
- Shirley Chisholm Court 1-86, 62 Hatcham Road, Bermondsey, SE15 1TW
- 11 Steedman Street, London, SE17 3AF
- Stern Court, 7 Culvert Drive, London, E3 3UG
- 2 Sutton Park Road, London, SM1 2GA
- 4 Sutton Park Road, London, SM1 2GB
- Thorpe Court, 2 Bramble Path, London, E3 3XP
- Tillotson Court, 1-27, Wandsworth Road, London, SW8 2NH
- Verde House 1-103, 1 Cairo New Road, CR0 1XP
- Walden Court, Abbey Close, London, SW8 2NJ
- 6 Witan Street, London, E2 6HH
- Yew House, 78 Alton Road, London, SW15 4DX
- Bevin Court, Stonehouse Drive, St Leonards-on-Sea, TN38 9DE
- Churchill Court, Stonehouse Drive, St Leonards-on-Sea, TN38 9DG
- Courtney King House, 169 Eastern Road, Brighton, East Sussex, BN2 0AP
- 2 Free Wharf Gate, Shoreham by Sea, BN43 6DQ
- 4 Free Wharf Gate, Shoreham by Sea, BN43 6DR
- 6 Free Wharf Gate, Shoreham by Sea BN43 6DS
- Kennedy Court, Stonehouse Drive, St Leonards-on-Sea, TN38 9DH
- Kings House West Block, 1A Grand Avenue, Brighton, BN3 2QX
- Marlborough House, Flats 1-40 23-29 Warrior Square, St Leonards-On-Sea, East Sussex, TN37 6BG
- Oliver House, 5-7 Fourth Avenue, Hove, BN3 2BH
- Roosevelt Court, Stonehouse Drive, St Leonards-on-Sea, TN38 9DJ
- Royal Terrace, Terrace Road, St Leonards-on-Sea, TN37 6QH
- The Artisan, 121-123 Davigdor Road, Hove, East Sussex, BN3 1HS
- 4 The Furlong, Brighton, BN2 4FW
- 12 The Furlong, Brighton, BN2 4FY
- 20 The Furlong, Brighton, BN2 4FR
- Wallis House Scheme, Orchard Way, East Grinstead, RH19 1BL
How to get involved
To ensure the strategy and engagement plans meet residents’ needs, we’ll consult with residents every two years or whenever something important happens that affects building safety.
We’ll soon be inviting residents to have their say on the latest version of our strategy. All residents in our HRB will receive an invitation to take our survey by Friday 20 February. If you’ve not received this, or if you’ve misplaced it, please contact us. The survey will close on Friday 3 April.
Want to know more?
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