⚠️ If rent isn’t paid, your account could fall into arrears, which may lead to extra costs and make things more difficult. We don’t want that to happen and we’re here to help you stay on track.
Support is available
If you’re struggling, please get in touch. The earlier you talk to us, the more we can do to help. Our Customer Accounts Officers can support you with managing your rent, checking your benefit entitlements, and exploring options like discretionary payments.
We also have a Financial Support Team who provide support when circumstances change, such as changes to your income, illness, redundancy, or retirement.
They can help with budgeting, reducing bills, and they can look for external grants to help with essential items.
You can also get free, independent advice from Citizens Advice or StepChange if you are struggling with debts.
Before the festive season begins, take a moment to check your rent account. If you need support, please contact us, we're here to help,
