Influenced

Designing our Resident Groups Guide and Toolkit Together

Thank you to the residents who shared their ideas on how we can better support local resident groups.

Using your feedback, we've made our Resident Group Options Guide clearer and easier to use, with more information about the support available from Southern Housing.

Find out more

Resident Scrutiny Panel update

The Resident Scrutiny Panel has completed its review of Service Charge Communications.

Working in partnership with colleagues and residents, the panel identified opportunities to make information clearer and easier to understand.

The final report and recommendations are now available on our website.

Read the full story

Online Account: You said, we did

Thank you to the 478 residents who shared feedback on our Online Account. Your comments are helping us improve the service and prioritise the changes that matter most.

Read the full "You Said, We Did" update on the Engagement Hub to see all the changes we've made and what's coming next.

Shaping policies that reflect residents’ needs

Thank you to the residents who shared their feedback on our Tree Policy and Window Restrictor Policy.

Visit our policy library

STAIRs Policy Update: You Said, We Did

Thanks to everyone who shared feedback on our new STAIRs Policy.

Your comments helped us make the policy clearer, more accessible and easier to use.