Frequently Asked Questions

A dedicated FAQs section would also be very useful, particularly given the importance of ensuring
clear, consistent and accessible messaging around the project, the engagement process, and future stages.

This could provide residents with a clear reference point for common questions and help support wider understanding of the process.

MY EXISTING HOME

We know this change will affect everyone differently and will come sooner for some than others, depending on which building you live in. Understandably, you may have questions about what this means for your current home.

We’ve answered some of the most common questions below to help you feel more informed and prepared.

Yes, we’ll continue to provide all day-to-day services, including maintenance and repairs, while you remain in your home. Please report any repair issues to us.

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Yes, our priority remains keeping you safe in your home.

All existing fire safety systems will stay in place and regular fire risk assessments will continue for as long as the buildings are occupied.

Yes, if you have bed bugs, you must still act immediately. We’re here to support you and can arrange treatment at no cost. To request help, please contact us.