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  1. Leaflets and publications
  2. Customer Service Promise
Croydon Colleagues 170423 20

Customer Service Promise

Our service offer explains what you can expect from us.

It applies to all our services and however you contact us

Read our Customer Service Promise

Related information

  • You're feedback is valuable to us as it helps us to continually improve. Find out how to contact us with your feedback
  • Find out more about the improvements we're making to our resident services
  • Need to contact us? Find out how to get in touch.

Unable to find what you're looking for? 

  • Return to our Leaflet & publications library to browse the other documents we have available online.
  • If the information you'd like to view isn't available in our library then we encourage you to browse the rest of the website as we have a wide range of support on our web pages (the search bar is a great way to find useful information). But if you need to speak to someone please get in touch.
  • We're dedicated to making sure our services and information are easy for everyone to use. If you think we can make things better or provide things in an alternative format, just let us know and we'll look to help.
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Southern Housing are a charitable registered society (Reg No 8983) and registered with the Regulator of Social Housing (Reg No 5171). Our registered office is 59-61 Clerkenwell Road, London, EC1M 5LA.

© Southern Housing 2025

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