Our survey findings help shape the decisions we make across the organisation, influencing service improvements and the support we provide to residents.
Had a call from 020 8150 8810?
This is not a scam. This is our Survey Team getting in touch to ask for your feedback and help us improve our services.
You may be contacted to give your feedback
We select residents at random to take part in our surveys. If you're chosen, a member of the Survey Team will contact you by phone.
When they call, their number will show as 020 8150 8810.
We know this is different from our usual number, but we assure you that it is not a scam call.
What kinds of surveys do we carry out?
Our Survey Team carries out a range of surveys throughout the year to understand residents' experiences and identify opportunities to improve our services. These may include:
• Tenant Satisfaction Measure (TSM) surveys about your overall experience as a resident
• Repairs satisfaction surveys after a repair has been completed
• Complaints and ASB (Anti-Social Behaviour) feedback surveys following the resolution of a complaint or ASB case
How long do surveys take?
We know your time is valuable, so we aim to keep our surveys as short as possible.
• Most surveys take between five and 10 minutes to complete
• Some shorter surveys may take just a few minutes.
• If a survey is likely to take longer, our Survey Team will let you know at the start of the call.
Keeping your personal information safe
Our Survey Team will never ask for:
- Your bank account details
- Your payment information
- Your passwords or security codes.
Help us improve
Your views help us to understand what's important to you. They also identify areas where we need to do better and guide us to make improvements now and in the future.