The Regulator carries out programmed inspections of all large landlords. After each inspection they publish a summary of their findings and their regulatory judgement.
Consumer standards
- Neighbourhood and Community Standard
- Safety and Quality Standard
- Tenancy Standard
- Transparency, Influence and Accountability (including Tenant Satisfaction Measures)
- Consumer standards Code of Practice
As our Executive Director of Operations, Troy Francis is responsible for ensuring we’re compliant with the consumer standards (excluding quality and safety standards). Dr Karin Stockerl, our Executive Director for Asset Management & Sustainability, has corporate responsibility for our compliance with the quality and safety consumer standards.
Economic standards
- Governance and Financial Viability Standard and Code of Practice
- Rent Standard and Guidance
- Value for Money Standard and Code of Practice
Our Chief Financial Officer, Tom Paul, is responsible for ensuring we’re compliant with the Economic standards.
More information about the regulatory standards can be found here on the Gov.uk website.
What are your rights as a resident?
We want you to be aware of your rights as a housing association resident and the requirements we must meet as your landlord.
We need to meet certain laws and regulations which are designed to keep you safe and happy in your home.
Read more
Our commitment to transparency
Transparency matters.
With the Social Tenants Access to Information Requirements, better known as STAIRs, you can now access important information about your landlord and the services you rely on.
View our publication scheme